A systems-over-people approach means your business won’t fail if key people leave.
Nobody wants to think about the negative sides of life, especially in business. But think about your key people for a second. Perhaps an integral employee suddenly dies; Can your business survive the impact?
If you take anything away from this article, it’s “Your business should depend on a sound system, not the talent of a single employee.” To achieve this, you need to take a systems-over-people approach.
What is Systems over People?
“Systems over people” means protecting your company’s internal processes by developing a well-trained and adaptable workforce. That means:
- Formalized and documented systems
- Employees who are trained on your systems
- These systems have been rigorously tested and re-tested to ensure maximum efficiency
You need to ensure that your employees are fully prepared to change roles and responsibilities within your organization at any time. As an owner, you must protect your business from the effects of layoffs, promotions, illness and death.
Of course you need qualified employees, but a systems-based approach helps all employees to develop and maximize their potential.
Regardless of the size of your organization, document and implement a systems-based approach to running your office. Great people and disciplined systems will mean great success.
Development of an internal business process
Develop an employee training management system with a focus on these two types of processes that should be put in place:
- The owner should have a written document for key employees: managers, executives, etc.
- These critical individuals should develop their own documents for their department.
Your company should work toward the goals you set out in your business plan, but each department should also work toward their own goals.
Implementing departmental systems is easier once your business plan is documented and you’ve developed key performance indicators.
What does the company want from someone who does the accounting? What are the goals and timeline to achieve those goals for this department? Whoever you put in charge of this department should know exactly what is expected of them as a result of these processes.
The heads of each department should take ownership by writing their process, provided it aligns with the core goals of the organization.
You’ve probably heard that your business should run like a well-oiled machine. These internal business processes are detailed instructions on how the business works and how to replace a broken gear.
How often should you edit and revise your processes?
Unlike a business plan, which should be revised and revised once a year, go through your internal business processes every six months. We understand that things change. Nothing stagnates, and neither should your processes.
Look at your processes and identify areas that need correction or revision.
Take time to revise this plan and take time to do it. You shouldn’t just skim your texts and call it a day.
If you have a flawed system, it doesn’t matter who you get to fill a particular role. Would the Chicago Bulls have won as many championships if Jordan was the only good player on the team?
A mission that everyone should stand behind
The goal for any business is to make sure everyone is working towards the same goal, either more profit or more sales.
With the right systems-over-people approach, you can get there, too. Implementing a systems-over-people process can be daunting, but if you take the time, it could prove to be a worthwhile investment.
Developing an internal business process starts with discipline. If you are looking for assistance getting started with your Systems over People approach, reach out and speak to one of our business management experts by filling out the contact form below.