City of Kalamazoo recognized for technology initiatives

KALAMAZOO, MI – The city of Kalamazoo was named one of the top ‘digital cities’ by the Center for Digital Government.

The group’s ranking lists the city of Kalamazoo as one of the top digital cities in the country in its division. Kalamazoo was ranked 10th in the population category of 75,000 to 124,999 residents in the Center for Digital Government’s 2022 Digital Cities Survey.

The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government.

The Center for Digital Government highlights cities like Kalamazoo as places that have worked to improve the digital, citizen and government experience through technology and leadership.

For example, the City of Kalamazoo Department of Information Technology was recognized for its collaboration with the Kalamazoo Department of Public Safety in collecting and analyzing safety-related data and implementing a new city-wide security camera system and video conferencing for public safety to assist with daily shift calls.

“Kalamazoo has always been highly regarded nationally for our digital initiatives, but this is the first time we’ve received a top ten ranking,” said Tim Dubois, the City of Kalamazoo’s chief information officer, in a press release. “We are obviously thrilled to be in an exclusive group among our national peers and proud to see the efforts and work of our IT teams recognized with such an honour.”

Digital Cities Survey winners were selected across five population categories. The top 10 cities in each category will be honored along with the Future Ready Award winner during a Digital Cities Awards event at the National League of Cities City Summit on Thursday, November 17 in Kansas City, Missouri.

According to the Digital Cities Survey, a key focus of technology and innovation work in Kalamazoo over the past year has been working with other city governments to identify innovation opportunities, with IT acting as a service provider. For example, Kalamazoo IT has partnered with the Ministry of Public Safety to collect and analyze security-related data, the group said.

Kalamazoo’s IT staff also took charge of a new citywide security camera system and implemented public safety video conferencing to help with daily shift calls. IT is also supporting the public services department with ongoing work to overhaul Kalamazoo’s physical infrastructure, including mapping the current infrastructure and overlaying it with planned improvements, the group said.

Cybersecurity also remained a priority for Kalamazoo. The IT department is currently helping with key remediation steps for the overall security policy as well as for network segmentation, both of which are expected to be completed by the end of this year. A complete redesign of the network is also expected to be completed in 2023.

The City of Kalamazoo transitioned to a new website platform in May. This allowed for the addition of location services, basic mapping, improved search, content subscriptions, and more.

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