eClinicalWorks’ Scribe technology helps more than 150 providers save money at a New York-based medical center

WEST BOROUGH, Mass.–(BUSINESS WIRE)–With the innovative eClinicalWorks Scribe® – Built on a natural language platform – Open Door Family Medical Center, a New York state-approved healthcare center serving over 60,000 patients across 16 locations, reduces provider burnout and maximizes savings. Compared to human transcription services, the potential cost savings with eClinicalWorks Scribe is approximately $3,700 per month or $44,000 annually per clinician. eClinicalWorks Scribecombines advanced healthcare IT with AI-driven speech recognition software to make documentation faster, easier, and clinically accurate.

“Before COVID-19, we exclusively used in-person scribes, but because of the cost, they could only use the providers with the highest patient throughput,” said Dr. Daren Wu, Chief Medical Officer of Open Door Family Medical Center, which offers medical, dental, behavioral, wellness and specialty treatments. “During the pandemic, we primarily switched to remote writers and found that they were taking an extra week or two to complete Notes and were unable to offer value-added services. We needed a new, cost effective and efficient system to continue high quality patient care without burning out our providers.”

dr Wu estimates that clinicians at Open Door sites have similar work hours as reported in annual Physician Work Surveys, which suggest primary care clinicians spend an average of 15 hours of a 50-hour week on non-patient work, including updating Notes on patient history. With Scribe, physicians can update patient records more easily, save time and ensure all relevant patient information is accurately documented after each visit. Scribe can be easily accessed from a smartphone without the need for additional devices, allowing for hands-free dictation.

“With Scribe, our providers now spend less time updating patient records. A task that used to take them up to two or even three hours a day now takes them no more than an hour a day,” said Dr. Wu. “Scribe isalso very cost effective for our center. Other Scribe services cost the equivalent of two patient visits per day, but eClinicalWorks Scribe only costs us the equivalent of two patient visits per month.”

“The Open Door Family Medical Center is a testament to the positive impact that Scribe and other AI technologies will have on the advancement of healthcare,” said Girish Navani, CEO and co-founder of eClinicalWorks. “AI-enabled technologies like Scribe enable providers to focus on the most important part of healthcare, the patient. Additionally, eClinicalWorks V12, the multi-dimensional EHR, saves practices significant time in their value-based care initiatives by collecting and computing data from external sources with real-time cloud intelligence via the PRISMA search engine.”

Learn more about Open Door’s use of eClinicalWorks Scribe here.

About Open Door Family Medical Center

Open Door is the region’s expert on all aspects of health with a broad focus on building healthier communities. From prevention and wellness programs to disease treatment, Open Door’s primary mission is to keep the people of Westchester, Putnam and Ulster counties healthy and strong, whatever their ability to pay. For more information, visit, Facebook or Twitter.

About eClinicalWorks

eClinicalWorks was founded in 1999 to support the digitization of paper charts for outpatient practices. Today, eClinicalWorks is a national leader in innovation with cloud-based electronic medical record and practice management solutions. In addition, we help outpatient practices, specialists, health centers, emergency care facilities and hospital systems to manage their dosing cycles, patient relationships and public health initiatives. More than 150,000 physicians and 850,000 medical professionals rely on the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows and more efficient billing, all powered by robotic process automation. We combine innovation, cutting-edge technology and a commitment to patient safety to enable practices to thrive and thrive amid 21st century healthcare challenges. For more information, visit, follow us on Facebook and Twitter, or call (866) 888-6929.


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