ibex receives 2022 Contact Center Technology Award from

WASHINGTON, Oct. 26, 2022 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC, a global, integrated media company, has named Wave X as the winner of the Contact Center Technology Award 2022 presented by CUSTOMER Magazine.

“ibex is honored to be recognized by CUSTOMER Magazine with this year’s Contact Center Technology Award,” said Bob Dechant, CEO of ibex. “We strive to streamline agent workflow to deliver an amazing customer experience and our Wave X platform seamlessly demonstrates this through integration with client tools. The union of Wave X with our world-class talent and culture enables ibex to deliver next-level CX solutions for many of the world’s leading brands.”

ibex’s Wave X technology platform is designed to improve customer interactions, customer insights, contact center performance and customer outcomes. Wave X offers a range of solutions, from training simulators to AI assessment analytics for social media, that provide intelligent technology for every touchpoint in the customer journey; enables superior operational excellence and innovation for work at home; and has features that integrate other ibex components for customer interaction management and enhance the contact center’s performance toolset to deliver optimal CX outcomes.

Congratulations to ibex for receiving CUSTOMER Magazine’s 2022 Contact Center Technology Award. Wave X was selected because of its innovation, quality and unique features that have positively impacted the customer experience,” said Rich Tehrani, CEO of TMC. “We are pleased to recognize their achievement.”

This 17th Annual Contact Center Technology Awards presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for excellent customer service. This award recognizes their success as innovators, thought leaders and market movers in the contact center and customer care industries.

The results of the CUSTOMER Contact Center Technology Award 2022 will be published in CUSTOMER Magazine online and on TMCnet.

since 1982, CUSTOMER Magazine (formerly customer interaction solutions) is the voice of the call/contact center, CRM and teleservice industry. CUSTOMER has helped the industry to germinate, grow, mature and thrive and has served as the leading publication to help these industries, which have had such a positive impact on the world economy, continue to thrive. Through a combination of outstanding and cutting-edge original editors, industry voices, in-depth lab evaluations, and recognizing the innovative leaders in management and technology through our esteemed awards, CUSTOMER strives to continue to be the publication that sets the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchasing decisions and navigate markets. As a result, leading technology providers turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our face-to-face and online events provide unmatched visibility and sales prospects for all attendees. Through our custom lead generation programs, we provide our clients with a continuous stream of leads that convert into opportunities and build databases. In addition, we strengthen the brand’s reputation with the millions of impressions of display advertising on our news pages and newsletters. We make TMC a 360 degree marketing solution, providing comprehensive event and roadshow management services, as well as custom content creation with expertly crafted blogs, press releases, articles and marketing materials to help with SEO, branding and general marketing efforts. For more information about TMC and how we can help you achieve your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

About Capricorn
ibex provides innovative business process outsourcing (BPO), intelligent digital marketing, online acquisition technology and end-to-end customer retention solutions to help businesses attract, retain and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations locations around the world while leveraging next-generation technologies to deliver superior customer experiences for many of the world’s leading retail, e-commerce, Healthtech, fintech, utilities and promote logistics.

ibex leverages its diverse global team of over 30,000 people along with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding more than $2.2 billion in lifetime customer revenue each year and a truly Drive differentiated customer experiences. To learn more, visit our website at ibex.co and connect with us on LinkedIn.

Capricorn media contact:
Dan Burris
[email protected]

ibex investor contact:
Michael Darwin
[email protected]

TMC contact:
Michelle Connolly
Senior Marketing Director
203-852-6800, extension 170
[email protected]

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/17b49e67-6708-4166-982d-e7e5a6812a95


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