INSPIRE Entertainment Resort chooses Agilysys for PMS and POS synthesis

Multiple Agilysys software systems on a single cloud-based platform will deliver operational efficiencies and superior guest experiences in what will soon be the largest resort entertainment complex in South Korea.

ALPHARETTA, GA & INCHEON, SOUTH KOREA – Agilysys, Inc.a global leader in hospitality software solutions, announced a significant expansion of its client portfolio in the Asia Pacific region: Mohegan INSPIRE Entertainment Resort, which when completed will be the largest hotel-retail-entertainment complex in South Korea. Agilysys will deliver multiple hospitality systems for the property, including its core property management (PMS) and point-of-sale (POS) systems. The deal marks important advances for Agilysys in the Asia-Pacific region, including its first casino property and large-scale PMS implementation in South Korea.

Expected to open in 2023 as a $5 billion entertainment resort with a total area of ​​more than 500,000 square meters, Mohegan INSPIRE is located one hour outside of Seoul and within the IBC development area of ​​Incheon International Airport, a major hub Northeast Asia. Upon completion, the complex will feature a three-tower luxury hotel with more than 1,300 five- and six-star guest rooms, more than 20,000 square meters of luxury retail space, more than 20 dining concepts, a 20,000-square-meter casino, and the largest entertainment arena in South Korea.

Hospitality-centric innovation and the ability to deliver diverse personalized guest experiences at scale were key considerations for the team evaluating systems across the property.

Ioan MitulescuVice President, Information Technology, Mohegan INSPIRE Entertainment Resort, stated: “To future-proof our investment, it was important to our team to select a technology provider with deep hospitality experience, an accelerated pace of continuous innovation, and a commitment to hospitality R&D. Agilysys brings all three together, and we look forward to the guest engagement and exceptional personalized experiences we can deliver through these integrated and feature-rich hospitality software solutions.”

Mohegan’s INSPIRE team chose Agilysys’ hospitality cloud solutions in part for their interoperability with other systems and the ability to create and maintain a single, unified profile for each guest. The systems will help staff understand each guest’s preferences and interests across the many accommodations, restaurants, activities, casinos and other entertainment options the hotel has to offer. The technology’s ability to easily scale to enable long-term growth while maintaining a high return on experience (ROE) over time by adapting to changing guest and employee expectations was also a key factor in selecting.

Agilysys solutions help hotels achieve the highest ROE through employee-centric features that create more engaged, high-performing employees, and guest-centric features that ensure experiences at every touchpoint avoid disappointment and create champions so guests return more, spend more, and… post stronger reviews.

“The variety of experiences that will be available at Mohegan INSPIRE is truly groundbreaking and we are proud to have our hospitality solutions recognized as the best choice to meet the diverse needs of staff and guests at such an iconic hotel to become.” said Andrew CoxAPAC General Manager for Agilysys. “Our 100% focus on delivering optimal hospitality experiences drives the forward-thinking research and development that keeps our solutions at the forefront of versatility, scalability and customizability, which is critical for Asia Pacific’s leading hospitality companies is.” he added.


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