Multiple Agilysys software systems on a single cloud-based platform will deliver operational efficiencies and superior guest experiences in what will soon be the largest resort entertainment complex in South Korea
ALPHARETTA, Ga. & INCHEON, South Korea, November 08, 2022–(BUSINESS WIRE)–Agilysys, Inc. (NASDAQ: AGYS), a leading global provider of hospitality software solutions that deliver high return hospitality, today announced a significant addition to its Asia Pacific customer portfolio: Mohegan INSPIRE Entertainment Resort (“Mohegan INSPIRE”), which when completed will be the largest hotel-retail-entertainment complex in South Korea. Agilysys will deliver multiple hospitality systems for the property, including its core property management (PMS) and point-of-sale (POS) systems. The deal marks important advances for Agilysys in the Asia-Pacific region, including its first casino property and large-scale PMS implementation in South Korea.
Expected to open in 2023 as a $5 billion entertainment resort with a total area of more than 500,000 square meters, Mohegan INSPIRE is located one hour outside of Seoul and within the IBC development area of Incheon International Airport, a major hub Northeast Asia. Upon completion, the complex will feature a three-tower luxury hotel with more than 1,300 five- and six-star guest rooms, more than 20,000 square meters of luxury retail space, more than 20 dining concepts, a 20,000-square-meter casino, and the largest entertainment arena in South Korea.
Hospitality-centric innovation and the ability to deliver diverse personalized guest experiences at scale were key considerations for the team evaluating systems across the property.
Ioan Mitulescu, Vice President of Information Technology at Mohegan INSPIRE Entertainment Resort, stated, “To future-proof our investment, it was important for our team to find a technology provider with extensive hospitality industry experience, an accelerated pace of continuous innovation and a commitment to hospitality-focused research and development. Agilysys brings all three to the table, and we look forward to the levels of guest engagement and exceptional personalized experiences we can deliver through these integrated and feature-rich hospitality software solutions.”
Mohegan’s INSPIRE team chose Agilysys’ hospitality cloud solutions in part for their interoperability with other systems and the ability to create and maintain a single, unified profile for each guest. The systems will help staff understand each guest’s preferences and interests across the many accommodations, restaurants, activities, casinos and other entertainment options the hotel has to offer. The technology’s ability to easily scale to enable long-term growth while maintaining a high return on experience (ROE) over time by adapting to changing guest and employee expectations was also a key factor in selecting.
Agilysys solutions help hotels achieve the highest ROE through employee-centric features that create more engaged, high-performing employees, and guest-centric features that ensure experiences at every touchpoint avoid disappointment and create champions so guests return more, spend more, and… post stronger reviews.
“The variety of experiences that will be available at Mohegan INSPIRE is truly groundbreaking and we are proud to have our hospitality solutions recognized as the best choice to meet the diverse needs of staff and guests at such an iconic hotel to become,” said Andrew Cox, APAC general manager for Agilysys. “Our 100% focus on delivering optimal hospitality experiences drives the forward-thinking research and development that keeps our solutions at the forefront of versatility, scalability and adaptability, which is critical for Asia Pacific’s leading hospitality companies is,” he added.
Agilysys is known for its long history of technological innovation in the hospitality industry. The company delivers modular and integrated software solutions and expertise for organizations looking to maximize return on experience (ROE) through personal and profitable hospitality encounters. Over time, customers achieve high return hospitality by consistently delighting guests, retaining employees and increasing margins. Clients around the world include: branded hotels and independent hotels; resorts with multiple facilities; casinos; real estate, hotel and resort management companies; cruise ships; corporate dining providers; college campus food providers; food service management company; hospitals; lifestyle communities; senior living facilities; stadiums; and amusement parks. The Agilysys Hospitality Cloud™ combines core operating systems for Property Management (PMS), Point of Sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers™ that drive interactions for guests and employees across dimensions such as digital access, mobile convenience, self -Service governance, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and experience enhancers are selectively combined in Hospitality Solution Studios™, tailored to specific hospitality settings and business needs. www.agilysys.com
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