Productive Dentist Academy selects Business Process Manager

Productive Dentist Academy (PDA) has announced the promotion of Hillary Kelly to Business Process Manager.

productive dental academy

Hillary Kelly

“One of the pillars of PDA’s new strategic initiative, Investment Grade Practices, is the development of durable and predictable systems and processes. To ensure that we continue to walk the talk, we created the Business Process Manager position,” said Dr. Victoria Peterson, co-founder and CEO of PDA.

“Our mission at PDA is to improve dental practices across the country,” said Regan Robertson, PDA’s chief communications officer. “Hillary brings a unique blend of skills that are critical to achieving our goals. With her years of consulting knowledge in the dental industry, her advanced Salesforce certification and her natural talent for data organization and visualization, PDA’s internal processes will receive the same investment-level treatment that our customers experience.”

With a strong background in project management, Kelly will work closely with PDA’s business consultants, marketing consultants, and creative and production teams to develop new internal systems and processes that will help the organization operate efficiently, which will help more physicians grow their business optimize and improve patient care.

“I am very excited to take on the role of Business Process Manager,” said Kelly. “I will continue to work with our wonderful team to build and document PDA systems, outlining our customers’ journeys and optimizing the tools we have to the fullest. My ultimate goal is to make life easier and more PDA scalable.”

In her previous role as Salesforce & Data Administrator, Kelly’s leadership and responsibility for healthy data management ensured customers were served to the highest possible standards. Earlier this year, Kelly won the 2022 Admin Achiever Award.

“Hillary is thoughtful, strategic, caring and persistent when it comes to finding new ways to work smarter – not harder,” said Robertson. “We are grateful to continue working with Hillary in this capacity and we look forward to streamlining our processes to increase our capacity for dental practices.”

About the Productive Dentist Academy

Productive Dentist Academy (PDA) is an award-winning dental company and marketing consultancy based in Anacortes, WA.

At PDA, we know that independent dentists are uncertain about the future of private practice and fear there may be no other option than to sell to a Dental Service Organization (DSO).

That’s why PDA built the investment-grade practice platform to be the advocate and level the playing field so independent dentists can optimize profitability, improve patient experiences and align teams with the dentist’s core vision.

Established in 2004, the employee-owned PDA empowers thousands of dentists around the world to lead confidently, pursue their passion, and achieve financial and personal happiness.

For more information call 800-757-6077, email [email protected] or visit


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