Research finds “big gap” in the introduction of hybrid work technologies

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Despite all the attention to alternative forms of work, there is “a big gap” in the technologies that are required for the smooth functioning of hybrid work models.

A new study by professional real estate services firm JLL Technologies found “a major gap” in the adoption of technologies critical to the smooth running of the hybrid working model.

There is “a big gap” in the technologies that are required for the smooth functioning of hybrid working models. Here is its effect. #HRTech #HR @JLL Technologies Click here to tweet

JLL Technology’s report, Technology and Innovation in the Hybrid Age, found that technology-enabled solutions are critical to the survival of hybrid work. “With 55% of office workers now working in a hybrid work pattern, companies need to increase the rate of technology adoption to meet workforce preferences and business goals,” the company said.

In its Future of Work survey, the company identified 15 anchor technologies needed for hybrid work. These include remote working technology, office collaboration tools, workplace experience apps, CRE data warehouse, and coworking and flex space management technology.

Technologies for touchless access, digital connectivity and infrastructure, sustainability and environmental control, predictive building management and portfolio data analysis are also available.


While JLL noted that companies are looking to adopt these technologies, its report states that there is a “major gap” between their current and future plan implementation. At the same time, the report found that teleworking technology is already being used by almost half (47%) of the companies surveyed.

Two other top technologies already being used for hybrid work purposes are office collaboration technologies (40%) and workplace experience apps (36%), said JLL.

In the next three years, companies intend to adopt technologies such as sustainability and environmental controls (60%), digital infrastructure and connectivity (58%), and occupancy and environmental sensors (56%).

No one-size-fits-all

The study also found that there is no one-size-fits-all solution when it comes to hybrid work technology. Because of this, companies need to adopt tools and processes that are tailored to their type of employees, customers, and business models.

JLL Technologies President Sharad Rastogi believes that the ability to choose the right technologies is critical to the success of hybrid work. “Hybrid work looks different for every company given the uniqueness of their workforce base and business model and where they stand in terms of return to work,” Rastogi said.

Enterprise attitudes toward technology adoption are changing from reactive to proactive implementation, JLL said. While the companies surveyed have, on average, only adopted four out of 15 anchor technologies, “many have significant ambitions”.

“By 2025, 78% plan to add the majority of these technologies to their portfolio, and in 2022 alone, most companies plan to introduce up to six new technology solutions,” the report states.

With a wide variety of technology solutions available, JLL said developing a strategic approach to hybrid work is critical. “Leading and innovative companies are developing strategic approaches to hybrid work to select the right technologies, develop the right skills and meet well-defined implementation roadmaps,” said Rastogi.

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