Shaping the next generation of assistance technology | ITJ

The next decade will be characterized by the maturing of big technologies, new digital business models and greater health awareness, which will have a significant impact on the healthcare sector. Innovations will continue to transform diagnostic medicine, and evidence-based decision-making will drive predictive, preventive, personalized and participatory care. To ensure that technology can help solve problems, bring people together and build a positive future, it must be developed and used ethically and in the service of humanity. Healthcare, medical organizations, insurance companies, and charities that master this by providing the best digital and in-person experiences will benefit the most. For an industry with the magnitude of global support, there are surprisingly few technical solutions designed specifically for key players. At AMI Global Assistance we rise to the challenge by developing our own technology. The operating and management systems of the future must be flexible, easy to navigate and fair. To this end, technical innovations in the global assistance industry are driven by six key principles:

Relational vs. transactional

The dynamic between consumer, employer, payer, provider and support firm needs to be more relational and supported beyond a one-off request or incident. For example, building strong relationships between consumers and health, well-being and safety professionals is key to health care and well-being outcomes for globally mobile people.

trust and transparency

Trust comes from transparency. It’s critical to break down information silos and ensure the right data is accessible to the right people, anytime, anywhere. There is also a growing expectation that transparency equals full accountability, along with transparency around billing, expense tracking, and health and safety status management.

Comfort without compromise

Consumers of health and safety services need to be at the center of their support team and ecosystem. Consumers now expect up-to-date information on demand from a combination of digital and personal resources to manage their health and safety. The digitization of health and safety is removing traditional barriers to these services, giving consumers instant access to the relevant information and industry experts.

Simplicity and Personalization

Providing consumers, organizations and governments with increasingly tailored, user-friendly service options is a must. Build collaborative partnerships that solve the challenges and meet the needs of all stakeholders in and around the global assistive ecosystem.

The Human X Factor

Nothing can replace a competent, experienced team. But how much more effective could they be if the information available is more accurate and up-to-date? How much more effective could they be if machine learning, predictive algorithms, and automation allowed human intuition at critical points?

Continuous development

Given the speed at which technology is evolving, the assistance industry needs to be able to keep up. That means baking in near real time, technical agility and evolution. It means staying ahead of the curve in cybersecurity and privacy, reducing the risk of human error, keeping up with consumer behavior, attitudes and expectations, and increasing the ease and speed of financial transactions, claims recovery and service payments.

Use technical solutions intelligently

We create a high-quality digital platform that offers customers and partners targeted solutions. We have brought together and applied these six guiding principles under one ethos: Meliora Novus – better innovation, better technology. In doing so, we are building a proprietary, end-to-end, next-generation software ecosystem designed to help the global assistance industry make an evolutionary leap in the service of humanity.


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