Talabatey integrates First Orion’s ENGAGE® technology into

NORTH LITTLE ROCK, Ark., Oct. 31, 2022 (GLOBE NEWSWIRE) — First Orion, the leading provider of brand communications solutions for businesses, today announces its partnership with Talabatey, the largest app-based grocery delivery service in Iraq. By integrating First Orion’s Branded Communication solution with the Talabatey app, the food delivery service can increase efficiency and customer confidence by branding outgoing phone calls to its customers.

Food delivery services rely heavily on timely phone calls, and customers want to know who is calling and why. Survey results released in 2022 found that 93% of consumers would like a call if their order had a problem or needed a replacement, and two-thirds of consumers would consider switching to a delivery service that correctly identifies their calls could.

“We are constantly looking for ways to improve the customer experience and make deliveries as efficient as possible. Giving customers the confidence to take our calls and engage with our delivery drivers has resulted in shorter delivery times and food waste,” said Omar Albanna, CEO of Talabatey. “Integrating First Orion’s ENGAGE SDK into our app was a simple process that allowed us to rapidly change the way our customers experience our calls.”

First Orion’s ENGAGE product improves both driver and customer satisfaction by restoring confidence in the phone call and increasing response and interaction rates. The ENGAGE® SDK easily integrates with mobile apps and allows businesses to display their name, logo and reason for the call on the call recipient’s mobile device during the call and in the call log on both Android and iOS devices afterwards .

“Demand for brand communication solutions in the Middle East continues to grow, and companies in the time-sensitive food delivery industry are rapidly adopting the technology,” said Temim Nawaf Adwan, MEAA Managing Director at First Orion. “Companies using these solutions have seen an improvement in collaboration between the delivery driver and customer, as well as an improvement in overall operational efficiencies. Talabatey will also resell branded calls to its vast network of SMEs to help them effectively penetrate and integrate into the Iraqi market.”

For more information on First Orion’s brand communications solutions, visit firstorion.com and to learn more about Talabatey, visit talabatey.com.

About the first Orion
First Orion Corp. is one of the fastest growing telecommunications solution providers, providing mobile operators and enterprises with industry-leading branded communications and communications protection solutions. Branded communication products, INFORM® and ENGAGE®, enable consumers to connect through a branded and verified call and are used by hundreds of businesses worldwide. First Orion’s Communication Protection Suite provides fraud, fraud and spoofing protection solutions for hundreds of millions of consumers and processes more than 100 billion calls annually for T-Mobile, Metro by T-Mobile and Boost Mobile Networks. Visit firstorion.com for more information.

First Orion media relations
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A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/35cf4206-250e-4093-b963-44a6f3b4ddc9


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