AAs a facility manager, you understand the importance of effective communication within your facility. Without it, information cannot be passed between employees in a way that enables a well-functioning operation. The flow of information is essential for employees to know what to do.
Within a facility, communication is sometimes hampered by the noise reduction rating (NRR) of employees wearing personal protective equipment (PPE). But there are several communication technologies that warehouses can use to circumvent this problem.
This article discusses the importance of effective communication in facilities, the different types of communication technologies, and how these technologies can improve communication for camps that use high noise canceling headphones.
The importance of effective communication in institutions
Warehouses are often extremely noisy environments where industrial machinery runs continuously throughout the workday. PPE headphones help protect workers’ ears from damage from the constant onslaught of loud noises. At the same time, however, they can get in the way of effective communication between employees.
Effective communication is essential in any facility for both operational and security reasons. From an operational perspective, effective communication means that important information is shared between employees in a timely and accurate manner. Effective communication allows teams of employees to function as a cohesive unit, ensuring that every part of the operation is taken care of.
From a safety perspective, effective communication facilitates safety protocols and can prevent accidents and injuries. The high-performance equipment within a warehouse can become dangerous in the event of malfunction and human error. Effective communication allows workers to know when and where a hazardous situation is at play so they can stay safe and avoid injury.
How technology can improve communication
The role that technology plays in facilitating effective communication is invaluable. Technological innovations have introduced a new level of speed and reliability in the workplace. It also allows facility managers to reach more employees at once, enabling bulk messaging to the entire workforce.
types of communication technology
There are different types of communication technologies that improve communication in institutions, including collaborative work, single communication channels, personal devices, chat services, wearables, video communication and infographics, and personalized communication.
The communication structure of certain institutions can pose a challenge for promoting productivity. In some cases, workers are spread out across the facility. To counteract this, modern facilities are shifting towards collaborative work systems.
In collaborative work systems, employees are in constant communication with each other via chat rooms and similar communication systems. This frees facility managers from having to spend all day delivering orders to employees.
Individual communication channels
Many facilities hold various senior positions along the chain of command. In some cases, tasks and tasks come from different starting points and use a mix of communication channels. In addition, managers and executives exchange information with each other without involving employees at lower levels.
When workers receive conflicting information, it leads to uncertainty, indecisiveness and inhibited productivity. To avoid this, modern warehousing facilities use single communication channels where relevant information comes from a single source. This increases the credibility of the message and allows employees to act on the information immediately.
It is common for organizations to limit the use of personal devices in the workplace to reduce distractions and maintain employee focus. However, some modern establishments have moved away from this practice and it has proved beneficial. The use of personal devices allows for versatility in the communication chain.
Personal devices like smartphones have intranet software that allows employees to connect and communicate in virtual spaces. They also support apps for collaborative workspaces that allow for group work, collaborative editing, and performing other tasks.
In addition, it is likely that every worker in a facility will have a personal device. This guarantees that every employee is plugged into the communication channel and receives all relevant information that is shared. Overall, the use of personal devices can increase productivity and improve communication between managers, middle and lower-level employees.
Loss of communications can have a devastating effect on a facility’s operations. When an employee needs clarification on how to complete a task, there will be delays and productivity will falter. Modern facilities have implemented chat services to prevent communication breakdown when operational disruptions occur.
Businesses have been using chat services for a while, but they’re something of a novel communication technology. Chat services facilitate communication between stakeholders by providing a collaborative platform for sharing information.
Unlike long-form email, chat services are less formal and use short messages. They enable fast messaging between employees, enabling smooth communication that employees can read and share on the go.
Wearables are becoming more and more common. Smart glasses are a type of wearable communication technology that is trending in modern facilities.
Smart glasses are ideal for warehouse workers who do many hands-on tasks during their shift. The information is mapped onto the lens, allowing employees to read instructions and messages without deviating from their work duties. Some smart glasses come with an associated earpiece that employees can use to receive audio messages.
Video communication and infographics
Many people learn visually and retain information better when it’s presented as a video or infographic. Many modern institutions use visual aids to enhance their communication efforts. Facility managers are increasingly using video messaging to communicate and share information with their employees.
The use of eye-catching infographics is spreading in modern facilities. Infographics are beneficial because they engage employees by providing a persuasive form of message that is easy to digest.
Traditional emails are being replaced by personalized messages in the warehouse. Many institutions devote resources to collecting data from their employees in order to tailor their messaging to individual employees. This has been shown to boost morale by creating a sense of belonging and loyalty to the company.